InPost Group

We've become aware of fraudulent accounts and individuals impersonating InPost on social media, messaging platforms, and email. Here's how to make sure you're always communicating with the genuine InPost team.

Need help? The quickest way to contact our Customer Care team is through our official support channels.

Our only official social media accounts are:

• X: @InPostUK
• Facebook: @UKInPost
• Instagram: @inpost_uk
• TikTok: @inpost_uk

How to spot a scam

• We will never ask you for your bank account details or payment information via social media, messaging apps, or unsolicited messages.
• InPost UK does not use WhatsApp to provide customer support. Any message claiming to be from InPost on WhatsApp is not genuine.
• We will never contact customers from a Gmail, Hotmail, Outlook, Yahoo, or other personal email account. All legitimate email communications from InPost will come from official InPost email addresses and channels.

If you receive a suspicious message claiming to be from InPost:

• Do not reply or engage with the sender.
• Do not accept incoming calls.
• Do not click any links or download any attachments.
• Do not share any personal, financial, or account information.
• Block and report the account, email address, or phone number through the relevant platform.

Stay safe online

• Only trust information shared through our official website, app, and social media accounts listed above.
• If you're unsure whether a message is genuine, please contact our Customer Care team before taking any action.
• If you believe you've shared personal information with a fraudulent account or fallen victim to a scam, report it to Action Fraud UK or your local fraud reporting authority.
• If you've shared payment card or bank account details, contact your bank or card provider immediately.

Your security and trust are extremely important to us. We're actively working with the relevant platforms and authorities to identify and remove fraudulent accounts impersonating InPost.