Pick up your parcels from our lockers or shops wherever it suits you
How does it work?
Parcels that wait for you, not the other way round
Choose InPost delivery
When shopping online, choose "click & collect" at checkout and select one of our lockers or shops near your home or where you get dinner - whatever works for you
Find a locker or shopPop to your chosen point
When your parcel arrives, scan your QR code at the locker or open the door remotely in our app. If you're using a shop just show your QR code to a staff member.
Try nowSkip off into the sunset
You and your parcel can be together, at last
Don't miss deadline day
Make sure you pick up your parcel within 3 days of delivery - who wants to wait around that long anyway right?
Skip the screen
Go contactless when you collect your parcels with remote opening, exclusively on our app
Parcel personalisation
New feature alert! Nickname your packages in our app for easy sending and receiving. Only you can see what you've named them.
Track my parcel
Keep up with your parcel's whereabouts
Got questions?
It’s now quicker than EVER to collect parcels from lockers. You don’t need to use the locker screen, you can just open the compartment from the app.
How does it work?
1) We'll ping you when your parcel has landed in the locker
2) Go to the locker and when you’re approaching it *, follow the steps below
3) On the Track screen, tap the parcel you’re collecting
4) Tap the purple ‘Open Locker Remotely’ button
5) The compartment will pop open automatically. Yay!
*To use remote opening, you need to be within 10 metres of the locker
You've got three days to grab your parcel. We'll send it back to the seller if it's not collected in time. We’ll send you a reminder when there are 24 hours left.
Any eligible refunds will be retailer-dependent.
Returning
Returns parcels should be back with the retailer within 5 working days, safe and sound. But some stores may take a little bit longer to let you know they’ve got it and process your return. Feel free to get in touch with them if you’ve got any questions about your refund.
Sending
If you're sending a parcel to an InPost Locker or Shop then it should arrive within 3 working days. If you're sending a parcel to a home address then it should arrive within 4 working days. You can keep an eye on your parcel's journey using our handy tracking page.
Collecting
Delivery time will vary depending on which store you've bought from. Keep tabs on your parcel's progress by downloading the app.
Sadly not. If you won't be able to collect your parcel, then we recommend sharing the collection code with a friend or family member (that’s what little brothers are for, right?) so they can pick it up for you.
First thing’s first, report it to the store or marketplace you bought it from. They’ll be able to send you a refund, if you’re entitled to one. We’re happy to help and look into things for you, too – but you’ll need to report it to the store or marketplace first, so they can launch an investigation with us.
There are two possible reasons:
- The recipient did not collect the parcel in time (and it expired)
- The parcel couldn’t be delivered to the InPost Locker or Shop