Offer InPost 24/7 parcel lockers to your customers

Why InPost parcel lockers?

A nationwide network of over 1000, 24/7, fully automated parcel lockers

Customers can collect, send & return parcels at their earliest convenience in as little as 7 seconds

We already work with ASOSMarks & Spencer and N Brown Group, whose brands include Simply BeJacamo and JD Williams.

Find out how to integrate InPost into your eShop


The locker experience in UK*


say it's easy


would use again


would recommend

*Source: IMRG, "UK Click & Collect Review 2015"

Why should you offer parcel lockers to your customers?


Reduce costs

  • 100% first time delivery success
  • Reduces queries customer service contact

Reduce basket abandonment

  • 46% of consumers have abandoned a basket due to lack of a convenient delivery option1 
  • 68% of consumers say they are unable to recieve items at their place of work2

Increase customer loyalty

  • 96% of consumers will buy again from a retailer after a positive delivery experience3

¹/² IMRG UK Click & Collect Review
³ Delivering Consumer Choice: Metapack: 2015 State of eCommerce Delivery

What has been the impact of increasing
the number of shipping options at check-out?

85% Ability to meet customer expectations

74% Increase in sales

60% Reduction in cart abandonment

77% Ability to meet shipping deadlines

Source: The research by Temando (survey included 4000 Consumers and 800 retailers in Australia, France, UK and US)

Why your customers will love InPost parcel lockers?



Consumers can send, collect or return their parcels at a time that suits them, day or night


No queuing
Located en route in high footfall, well-lit areas with ample parking 

Safe & Secure

Unique opening PINs
Multiple CCTV cameras operating 24/7


Save time by linking multiple trips into one
Scan and collect in just 7 seconds


Quick and simple parcel collection
Consistent consumer experience


Better suits the busy lifestyle of today’s modern consumer

how it works?


Customer orders online and selects InPost locker as preferred delivery option 

Prepare the order then print and stick the delivery label on the parcel

The courier will then collect the parcel from you

end users

Shop online and select an InPost locker for delivery

Get text alert and track your parcel

Collect from your chosen InPost locker and enjoy

Our network

What is a automated parcel locker?

InPost parcel lockers are:

  • Accesible 24/7 enabling customers to collect, send or return parcels at their earliest convenience
  • Located in convenient places so that customers can link multiple trips into one
  • Fast - parcels can be collected in as little as 7 seconds
  • Safe & secure with unigue opening PINs and multiple CCTV cameras

Over 1000 UK locations – Convenient, safe & secure with multiple CCTV cameras and remote 24/7 support

The average urban customer is less than 2 miles from an InPost locker1
1Based on the combined populations of Greater London, Manchester and Birmingham of 12m - 2011 Census

Over 20m customers have used InPost parcel lockers

InPost around the world

  • Largest automated 24/7 parcel locker netwrok in the world
  • 4,000 automated parcel lockers globally
  • Send, collect & return parcels within 5 continents
  • 10,000 employees in different countries
  • 14m parcels handled in 2015
    • 100% YOY growth

Resolving the last mile delivery challenge

  • 50% of households are typically unattended during normal working hours1
  • 68% of consumers say they are not able to recieve items at their place of work1
  • 48% of consumers do not have a safe place for parcels to be left when they are not home1

1IMRG/Collect + Click & Collect Review 2015

Convenient returns solution:

  • 78% of customers consider a good returns experience as important or very important when deciding which retailers to shop with1
  • 71% of consumers prefer to have access to a convenient drop-off point for returns2
  • 83% of consumers would shop more at a retailer that made the returns process easier3
  • Our simple, efficient delivery experience will reflect positively on the company's brand and delight consumers

1IMRG Conusmer Home Delivery Review 2015 2IMRG/Collect + Click & Collect Review 2015 3MetaPack report 2015 - Returns: The New Battle Ground for Retail