Ian Caminsky, CEO, InPost UK: “Click and collect is essential to the growth of eCommerce with customers and retailers taking action. The common question for customers is ‘why wait at home or be restricted by store opening hours and queues?’ Our research shows that 63%* of consumers already use click and collect options – from in-store right through to lockers – but there is a gap with only 11%** of retailers currently offering it. Consumers increasingly expect fulfilment options to match the 24/7/365 experience of online shopping. UK retailers are moving in this direction with over 25%** planning to introduce click and collect solutions. The time has come – we need to give customers what they want.

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