Ian Caminsky, CEO of InPost UK: “Despite UK consumers increasingly opting to shop online across a range of platforms, barriers remain. Our research found that over a quarter of respondents (27%) have abandoned online purchases at the checkout due to a lack of convenient delivery options and are asking for a wider range of flexible and convenient solutions. There are a number of innovative delivery solutions such as automated parcel lockers currently shaping the delivery landscape. By providing shoppers with a range of convenient delivery options across platforms, retailers can reduce basket abandonment, increase consumer brand loyalty and ultimately help protect the bottom line.”
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