Ian Caminsky, CEO of InPost UK: “It’s encouraging to see the rates improving. With shoppers increasingly time-pressed, it is important that goods are delivered in a way and at a time that suits them. That said, there is still more that can be done to make deliveries more convenient for shoppers; people ideally want their packages to wait in for them, not the other way around. There are a number of innovative delivery solutions shaping the delivery landscape such as automated locker services, which are enabling 24/7 click and collect from accessible locations as part of an existing journey. They also improve courier efficiency by enabling companies to deliver to one address rather than several, helping retailers to meet demand, maximise opportunities and ultimately ensure customer satisfaction.”

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