My QR code or label won't scan

Try turning your screen brightness up, holding your phone about 15cm away from the scanner and giving it a bit of a wiggle. If you're still having trouble, then you can always enter your tracking number using the keypad on the screen.

If you're trying to scan an Evri parcel, please double check that the locker you're using is compatible with Evri parcels. You can find your nearest locker by checking the Evri website.

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