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What if I bought the wrong size parcel?
If the compartment size you selected is too big or too small, don’t worry - there’s no need to force your parcel to fit. Close the compartment door without placing your parcel inside and tap 'My parcel doesn't fit' on the locker screen. You'll need to cancel it through the app and purchase a new one with the correct size also through the app. We'll refund your cancelled and unused labels.
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