How does it work?
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Create your code
Check your store’s return instructions and follow the steps to create a QR code
Pop to your locker or shop
For lockers, scan your QR code to open a locker and put your parcel inside. For shops, show the staff member your QR code to scan, and hand your parcel over.
Track your parcel
We’ll collect your parcel, stick on a label then return it to your store – and you can track it every step of the way. Check out their return policy for info on refunds.
Just how easy is returning?
Get all the lowdown from our Beyond the Box blog post
Got questions? We've got answers
View all FAQsNope. We’ll send you a QR code – then you can simply scan it at the locker, drop your parcel off and go. Our courier will add the label when they pick it up.
Our app now lets you to check locker availability and see what size compartments are free, all before you’ve left the house. If a locker is full it will suggest alternatives near to you. Check our 'Find a locker' section. You can also check live availability on our website, but compartment sizes won't display here.
Yes - it's now possible to drop off your Send or Return parcels at InPost Shops.
Our largest lockers can fit parcels that are up to 41cm x 38 cm x 64cm – and the maximum weight we accept is 15kg. To avoid any stuck parcels or damaged doors, please don’t try to force your parcel in if it’s a bit too snug.
You can try again later or the following day – our lockers are all emptied at least once per day. You could also try visiting a different locker nearby. Download the app to see how many small, medium and large lockers are available near you.
Please pop your parcel in the smallest available compartment. If you’ve got a small parcel and there’s only a medium or large compartment available, feel free to use one of those – there won’t be any extra, sneaky charges. You can check what compartment sizes are available at the lockers on our app.