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If your parcel hasn’t updated on tracking for 48 hours, have no fear. Occasionally they can get a little bit delayed – but we usually get things moving again within 24 hours. If there’s been no update for 72 hours, then feel free to get in touch with our Customer Care team and they’ll do some digging.
If you're sending a parcel to an InPost Locker or Shop then it should arrive within 3 working days. If you're sending a parcel to a home address then it should arrive within 4 working days. You can keep an eye on your parcel's journey using our handy tracking page: https://inpost.co.uk/tracking/
Returns parcels should be back with the retailer within 5 working days, safe and sound. But some stores may take a little bit longer to let you know they’ve got it and process your return. Feel free to get in touch with them if you’ve got any questions about your refund.
Our couriers visit our lockers every day to pick-up and drop-off parcels – but if there’s a road closure or something going on that’s outside of our control, it can occasionally be a bit tricky. If your parcel hasn’t been picked up on the same day or the following one, we usually get things moving again within another 24 hours.
Sadly not. If you won't be able to collect your parcel, then we recommend sharing the collection code with a friend or family member (that’s what little brothers are for, right?) so they can pick it up for you.
You should receive an email and a text with your collection code. If you haven’t received an email, make sure you check your spam or junk mail folders. We send the SMS to the phone number you gave to the retailer or marketplace, so it's always a good idea to check your account details are up to date.
If you have the InPost App, then your pick-up information will also be available there. Go to 'Parcel Tracking' and tap the 'Pick up' tab to see your parcel deets. If you still need a hand, get in touch with our Customer Care team – they’re a friendly bunch.