Why was my parcel returned?
There are a few reasons why a parcel will be returned to the sender:
It didn't get picked up
Receivers have 72 hours to pick up their parcels, after this they will be returned to the sender - we will always give them a 24-hour warning
It couldn't be delivered
There might be complications with the location (i.e. roadworks) or the delivery address was missing information
Nobody was home to accept it
If a parcel is being sent to a home address, the receiver may have been out & about, or the parcel was refused so we have to send it back
Need more help?
If you need a hand, try reaching out to our Customer Care team - they're always happy to investigate
How does 'return to sender' work?
If we can’t deliver the parcel you’ve sent, don’t worry - here’s what will happen next. Keep an eye on your email for all the details and updates.
The parcel can't be delivered
If the parcel cannot be delivered to the destination, we will send it back to your return address
We will deliver to your address
We will try to deliver your parcel back to your sender address. We will attempt multiple times if you don't answer the door.
We'll leave it at the delivery office
If you aren't available for the return delivery, we'll take your parcel to the Delivery Office and drop off a slip with more details
Need to get in touch?
If you still need a hand, get in touch with our Customer Care team – they’re a friendly bunch