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New partnership and new lockers, a match made in heaven. Watch out for us at St. James' Park.

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Got questions? We've got answers

View our help page

You sure can, our 'Find a Locker' page here now shows live locker availability, instead of estimated availability. It's updated every few minutes and will make it easer than ever to plan your parcel drop-offs.

Returning

Returns parcels should be back with the retailer within 5 working days, safe and sound. But some stores may take a little bit longer to let you know they’ve got it and process your return. Feel free to get in touch with them if you’ve got any questions about your refund.

 

Sending

If you're sending a parcel to an InPost Locker or Shop then it should arrive within 3 working days. If you're sending a parcel to a home address then it should arrive within 4 working days. You can keep an eye on your parcel's journey using our handy tracking page.

 

Collecting

Delivery time will vary depending on which store you've bought from. Keep tabs on your parcel's progress by downloading the app.

Sadly not. If you won't be able to collect your parcel, then we recommend sharing the collection code with a friend or family member (that’s what little brothers are for, right?) so they can pick it up for you.

Most of our lockers are open 24/7, but they can get a busier during the week. Our top tip? Lockers tend to have more free space at weekends, so pop your parcel drop-offs into your Sunday life admin list.

If we have your email address, we'll automatically send you a confirmation after you drop off your parcel. If we don't have your email address, then we'll give you the option on the locker screen to request a receipt. Missed it? No problem – you can still request one here.

Check out our prohibited items list here to see which items we can’t accept. Remember, if you send something on that list you won’t be able to make a claim if your parcel gets lost.

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