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Get the lowdown on how our lockers and shops work
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Go contactless with our app, you can open the compartment door from your phone if you're within 10 metres of the locker
Beyond the box
Teaching you all about how InPost should be a part of your life, in (what we think are) fun themes
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Got questions? We've got answers.
View our help pageOur app now lets you to check locker availability and see what size compartments are free, all before you’ve left the house. If a locker is full it will suggest alternatives near to you. Check our 'Find a locker' section. You can also check live availability on our website, but compartment sizes won't display here.
Returning
Returns parcels should be back with the retailer within 5 working days, safe and sound. But some stores may take a little bit longer to let you know they’ve got it and process your return. Feel free to get in touch with them if you’ve got any questions about your refund.
Sending
If you're sending a parcel to an InPost Locker or Shop then it should arrive within 3 working days. If you're sending a parcel to a home address then it should arrive within 4 working days. You can keep an eye on your parcel's journey using our handy tracking page.
Collecting
Delivery time will vary depending on which store you've bought from. Keep tabs on your parcel's progress by downloading the app.
Sadly not. If you won't be able to collect your parcel, then we recommend sharing the collection code with a friend or family member (that’s what little brothers are for, right?) so they can pick it up for you.
Most of our lockers are open 24/7, but they can get busier during the week. Our top tip? Lockers tend to have more free space at weekends, so pop your parcel drop-offs into your Sunday life admin list.
Our app now lets you check locker availability and see what size compartments are free. If a locker is full it will suggest alternatives near you.
If we have your email address, we'll automatically send you a confirmation after you drop off your parcel. Your email is your proof of delivery. If we don't have your email address, then we'll give you the option on the locker screen to request a receipt. Missed it? No problem – you can still request one here.
Check out our prohibited items list here to see which items we can’t accept. Remember, if you send something on that list you won’t be able to make a claim if your parcel gets lost.