Why InPost?
It’s a 24/7 thing
You queues you lose
Lots (and lots) of lockers
Collect an order
See another friend. Stay another hour. Get a later train. InPost has got you. Shop from your fave brands online and we’ll have your parcel waiting for you wherever and whenever you want it.
Return an item
We keep it faff-free. All you need to do is scan your QR code, pop your parcel in the locker and we’ll do the rest. No queues, no printers, no labels.
Send a parcel
Whether you’re shipping off a Vinted or eBay sale or posting pressies to your pals, it’s nice and easy to get your parcel from A to B.
Got questions? We've got answers
View all FAQsIf your parcel hasn’t updated on tracking for 48 hours, have no fear. Occasionally they can get a little bit delayed – but we usually get things moving again within 24 hours. If there’s been no update for 72 hours, then feel free to get in touch with our Customer Care team and they’ll do some digging.
You should receive an email and a text with your collection code. If you haven’t received an email, make sure you check your spam or junk mail folders. We send the SMS to the phone number you gave to the retailer or marketplace, so it's always a good idea to check your account details are up to date.
If you have the InPost App, then your pick-up information will also be available there. Go to 'Parcel Tracking' and tap the 'Pick up' tab to see your parcel deets. If you still need a hand, get in touch with our Customer Care team – they’re a friendly bunch.
Firstly, check which option your buyer has chosen:
24/7 InPost Locker | Shop Pick-up
For parcels heading to an InPost locker or shop, you’ve got two options. You can select a printable label (which you’ll need to print at home and attach to the parcel) or a digital label (which is a QR code that you scan at the locker – then all you need to do is pop the parcel inside and leave the label to us).
InPost Home Delivery
For parcels being delivered to someone’s house, you’ve got one option – print a label at home and attach it to the parcel. We can’t create digital labels for home deliveries just yet.
You can try again later or the following day – our lockers are all emptied at least once per day. You could also try visiting a different locker nearby. To find out where your nearest ones are visit our ‘Find a Locker’ page here. As of 27th November, we've updated this page to show live locker availability, making it easier than ever to plan your parcel drop-offs.
Most of our lockers are open 24/7, but they can get a busier during the week. Our top tip? Lockers tend to have more free space at weekends, so pop your parcel drop-offs into you Sunday life admin list.