What's a locker?
Parcel lockers are secure, convenient spots that make online shopping a breeze.
These self-service storage lockers make collecting orders, returning items, and sending parcels a total breeze. Say goodbye to missed deliveries and hello to convenience.
The best part? They don't need a wink of sleep - you can use them 24/7.
Lockers are here to simplify your life and keep your packages safe and sound.
How to use parcel lockers
Our lockers make it easy to collect your online orders, return items, or send parcels
Collect parcels
Order your parcels to any of our lockers and collect them when and where it works for you. Parcels that wait for you.
Send parcels
Use our lockers to send a parcel to another InPost Locker or Shop or a home address. You can buy digital labels online or from our app.
Return your orders
InPost Lockers make it simple and hassle-free. Just scan your QR code to open a compartment and drop your parcel inside.
How to drop off or pick up
You've found a locker - now what? Here's our help guides on using InPost Lockers.
What sizes are the compartments?
- Extra small lockers (4cm x 23cm x 40cm) – Suits envelopes or bite-sized parcels (please note that not all our lockers have XS compartments)
Small lockers (8cm x 38cm x 64cm) – Perfect for items like sunglasses or small accessories
Medium lockers (19cm x 38cm x 64cm) – Great for shoes, cookbooks, or handbags
Large lockers (41cm x 38cm x 64cm) – Ideal for boots, sports equipment, or bulkier items
Why use InPost Lockers?
24/7 locker access
Most of our lockers don’t need a wink of sleep – you can access them all day, every day
Quick & easy
Our locker and shop service is simple and super speedy - scan, tap & away you go
Up & down the country
Look out for us at your local supermarkets, petrol stations, or on your commutes - we're here, there and everywhere
Find your InPost Locker
Where to find your local locker and check for available
Got questions?
Need more help?Returning
Returns parcels should be back with the retailer within 5 working days, safe and sound. But some stores may take a little bit longer to let you know they’ve got it and process your return. Feel free to get in touch with them if you’ve got any questions about your refund.
Sending
If you're sending a parcel to an InPost Locker or Shop then it should arrive within 3 working days. If you're sending a parcel to a home address then it should arrive within 4 working days. You can keep an eye on your parcel's journey using our handy tracking page.
Collecting
Delivery time will vary depending on which store you've bought from. Keep tabs on your parcel's progress by downloading the app.
You've got three days to grab your parcel. We'll send it back to the seller if it's not collected in time. We’ll send you a reminder when there are 24 hours left.
If you're not around, we strongly recommend sharing your details with a friend or family member (that's what little brothers are for, right?).
Any eligible refunds will be retailer-dependent.
You can try again later or the following day – our lockers are all emptied at least once per day. You could also try visiting a different locker nearby. Download the app to see how many small, medium and large lockers are available near you.
Our couriers visit our lockers every day to pick-up and drop-off parcels – but if there’s a road closure or something going on that’s outside of our control, it can occasionally be a bit tricky. If your parcel hasn’t been picked up on the same day or the following one, we usually get things moving again within another 24 hours.
Our largest lockers can fit parcels that are up to 41cm x 38 cm x 64cm – and the maximum weight we accept is 15kg. To avoid any stuck parcels or damaged doors, please don’t try to force your parcel in if it’s a bit too snug.
If the compartment size you selected is too small, please don't force your parcel to fit.
Simply close the compartment door without placing your parcel inside and tap 'My parcel doesn't fit' on the locker screen. If you're sending a Vinted parcel or a Return, you’ll then be able to choose a different compartment size on the screen. If you've bought a label from the InPost app, then you'll need to cancel it through the app and purchase a new one with the correct size.
Our locker sizes are:
- Extra small - 4cm x 23cm x40cm
- Small - 8cm x 38cm x 64cm
- Medium - 19cm x 38cm x 64cm
- Large - 41cm x 38cm x 64cm