How does it work?
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Create your code
Check your store’s return instructions and follow the steps to create a QR code
Pop to your locker
Head down to your local lockers, scan your QR code to open one and put your parcel inside
Track your parcel
We’ll collect your parcel, stick on a label then return it to your store – and you can track it every step of the way. Check out their return policy for info on refunds.
Find a locker near you
Check which ones have space before dropping your return off
Return when it suits you
See over 200 stores you can do an InPost return with
Got questions? We've got answersView all FAQs
Nope. We’ll send you a QR code – then you can simply scan it at the locker, drop your parcel off and go. Our courier will add the label when they pick it up.
You can try again later or the following day – our lockers are all emptied at least once per day. You could also try visiting a different locker nearby. To find out where your nearest ones are visit our ‘Find a Locker’ page here. As of 27th November, we've updated this page to show live locker availability, making it easier than ever to plan your parcel drop-offs.
Nope, at the moment you can only collect parcels from InPost Shops.
Our largest lockers can fit parcels that are up to 41cm x 38 cm x 64cm – and the maximum weight we accept is 15kg. To avoid any stuck parcels or damaged doors, please don’t try to force your parcel in if it’s a bit too snug.