Returns on the run

Not feeling it? We make returns super easy. Simply scan, drop and off you pop.

How does it work?

We partner with your fave online brands to keep things nice and easy when something isn't right

Create your code

Check your store’s return instructions and follow the steps to create a QR code

Pop to your locker or shop

For lockers, scan your QR code to open a locker and put your parcel inside. For shops, show the staff member your QR code to scan, and hand your parcel over.

Track your parcel

We’ll collect your parcel, stick on a label then return it to your store – and you can track it every step of the way. Check out their return policy for info on refunds.

Girl squatting and smiling with hand on leg

Just how easy is returning?

Get all the lowdown from our Beyond the Box blog post

Find your perfect size

Use our app to check which compartment sizes are free at the lockers before you drop off your return

Return when it suits you

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See over 200 stores you can do an InPost return with

View stores

Want to track your return?

Keep an eye out on its journey back to the store

Got questions? We've got answers

View all FAQs

Nope. We’ll send you a QR code – then you can simply scan it at the locker, drop your parcel off and go. Our courier will add the label when they pick it up.

Our app now lets you to check locker availability and see what size compartments are free, all before you’ve left the house. If a locker is full it will suggest alternatives near to you. Check our 'Find a locker' section. You can also check live availability on our website, but compartment sizes won't display here.

Yes - it's now possible to drop off your Send or Return parcels at InPost Shops.

Our largest lockers can fit parcels that are up to 41cm x 38 cm x 64cm – and the maximum weight we accept is 15kg. To avoid any stuck parcels or damaged doors, please don’t try to force your parcel in if it’s a bit too snug.

You can try again later or the following day – our lockers are all emptied at least once per day. You could also try visiting a different locker nearby. Download the app to see how many small, medium and large lockers are available near you.

Please pop your parcel in the smallest available compartment. If you’ve got a small parcel and there’s only a medium or large compartment available, feel free to use one of those – there won’t be any extra, sneaky charges. You can check what compartment sizes are available at the lockers on our app.