A quick note to say
Yodel has joined the InPost Group - this is why you might find yourself here!
What do changes mean for you?
New messaging
Your notifications will start coming from InPost. During the transition, you may receive updates from both Yodel by InPost and InPost. Don’t worry - this is temporary while we move everything across.
New delivery choices
If you’re a Yodel by InPost customer, say hello to InPost Lockers in your ‘Manage my parcel’ options! If your parcel qualifies, you’ll be able to redirect it to a Locker near you - perfect if you're not going to be home.
What’s staying the same
Your Yodel by InPost home and store deliveries? Business as usual. Same friendly faces, same top-notch customer service, and the same tracking tools you already use.
What do you need to do?
Soon, Yodel by InPost web accounts will no longer be available
You’ll need to download the InPost app to keep your saved preferences and continue managing your parcels.
Got questions? We've got answers.
Pick a topic and we'll give you some advice or scroll down to get in contact
InPost
Yodel by InPost has joined the InPost family! This means InPost can now offer deliveries to lockers, shops, and homes - giving you more choice and flexibility over how you send and receive parcels. It’s faster, easier, and designed to work around you.
There’s no difference. InPost refers to these locations as InPost Shops, while Yodel by InPost call them Yodel Stores. They’re the same convenient places to drop off and collect your parcels.
Yes - Yodel Stores are still up and running! You can continue to send, collect, and return parcels there as usual.
Many of these locations also operate as InPost Shops, giving you even more flexibility. Just make sure to check with your sender which label or option you’ll need for your parcel, so everything goes smoothly - this info will all be shared through your email.
Yodel by InPost joined the InPost family in 2025, and services are now delivering as usual under the InPost brand.
Together, we are on a mission to bring you the best (and easiest) possible parcel experience.
Your parcel is handled by InPost.
Our teams and networks are being brought together, so delivery, lockers, shops, and support are all managed under InPost.
Don’t worry - we’ve got you covered. Both our teams are happy to help.
InPost support: Find all the ways to get in touch via our contact page.
Yodel by InPost support: You can also reach their team through their contact options.
We understand how important your parcel is, and we’re here to help. You can reach out to either team, and they’ll guide you through the next steps.
InPost: You can quickly submit a claim using the dedicated claims link.
Yodel by InPost: Their support team is also available to assist you - just get in touch through their contact channels.
Thousands of customers use InPost every day. We’re rated “Excellent” on Trustpilot for good reasons! Have a look at what they say.
If you're new to the locker life, they are designed with security in mind for you & your parcel - read all about that here.
Need more support?
Let us know how we can help. We’re all ears.
Give us a bell
Reach us on 0330 335 0950. Calls are charged at your network's local rate. Our opening hours are listed below.
Mon - Fri: 7am - 10pm
Sat - Sun: 8am - 8pm