Whether you’re using lockers or getting in touch with our support team
At InPost, we believe sending and receiving parcels should be simple for everyone. We’re committed make our services as accessible as possible - whether you’re using our lockers or getting in touch with our support team.
British Sign Language (BSL) Support
We’re proud to partner with InterpretersLive!, provided by Sign Solutions, to offer on-demand British Sign Language video interpreting.
BSL users can contact InPost through a qualified video interpreter — making it easier to communicate with our customer care team.
When is the service available?
The service operates during these opening hours:
InPost Parcels – Mon to Fri 7am-10pm, Sat and Sun 8am-8pm
InPost Newstrade – Mon to Fri 6am-5pm, Sat and Sun 6am-12pm
User Guides & Support
To help you get started, user guides are available:
For troubleshooting or to download the InterpretersLive! app.
Our mission is to make sending and receiving parcels easy, and this all starts with user-friendly lockers.
We've introduced features to make things smoother for both senders and receivers. InPost users can request lower compartments at our lockers.
Pick up from a door that works for you
When collecting your orders, you can request a more accessible compartment through our app. We'll aim to deliver your parcels to a lower compartment, but if we can't, we'll let you know at the time of delivery.
How to request an easy access compartment
Click into your parcel updates
You'll be able to click on your orders on our tracking page and select "Request Easy Access"
Stay tuned
We will let you know if we are successful or unsuccessful in delivering to an easy access compartment
Drop-off at an accessible compartment door
When sending or returning a parcel using our lockers, our screens will give you the option to request a lower compartment. If the lockers are available, you will be able to drop-off using them.
Which compartments are in the Easy Access area?
Here's a map of the lockers in our easy access areas:
Got questions?
All FAQsSadly not. If you won't be able to collect your parcel, then we recommend sharing the collection code with a friend or family member (that’s what little brothers are for, right?) so they can pick it up for you.
Marketplace & Returns parcels The locker will give you the option to select your compartment size on the screen. Please pop your parcel in the smallest compartment size available that your parcel comfortably fits in - never force it in! If only medium or large ones are free, no worries - you can use one of those without any extra charges. Just check the app to see what's available.
Sending with the InPost app If you've bought a digital label from the InPost app you will have already chosen your compartment size. This means the compartment will open right away, and you won't be able to change it at the locker. If you've picked a parcel that's too small, you'll need to cancel your label in the app and purchase a new one.
Our largest lockers can fit parcels that are up to 41cm x 38 cm x 64cm – and the maximum weight we accept is 15kg. To avoid any stuck parcels or damaged doors, please don’t try to force your parcel in if it’s a bit too snug.
First, check you’re in the right place
Make sure you’re at the correct InPost location for what you’re trying to do.
- Sending a parcel (drop-off): You can use any InPost Locker or InPost Shop to drop off your parcel.
- Collecting a parcel (pick-up): You’ll need to go to the specific locker or shop listed in your confirmation email or in the InPost App.
If you're at an InPost Locker
Sending a parcel:
- Turn up your phone screen brightness
- Hold your phone around 15cm from the scanner
- Try a slight angle or wiggle
If it still won’t scan, you can manually enter your tracking number using the keypad.
Collecting a parcel: If the locker screen isn’t responding or the code won’t scan, the easiest option is to use the InPost App’s remote opening feature - this lets you open your locker without scanning anything.
Evri parcels: From 1 March 2025, InPost Lockers no longer accept Evri parcels.
Yep! Jump into the 'Find a locker' screen and tap on the locker. You'll find information on how much space is available and what size compartments are currently free. Our map will show you other locations if your closest locker is full.
That could mean that it’s temporarily out of order. But have no fear – we usually get things back up and running in a day or two (although sometimes it takes a little longer). We’re working round the clock to bring you as many lockers as we can so watch out for new points near you!