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Receiving

You should receive an email and a text with your collection code. If you haven’t received an email, make sure you check your spam or junk mail folders. We send the SMS to the phone number you gave to the retailer or marketplace, so it's always a good idea to check your account details are up to date.

If you have the InPost App, then your pick-up information will also be available there. Go to 'Parcel Tracking' and tap the 'Pick up' tab to see your parcel deets. If you still need a hand, get in touch with our Customer Care team – they’re a friendly bunch.

If your parcel hasn’t updated on tracking for 48 hours, have no fear. Occasionally they can get a little bit delayed – but we usually get things moving again within 24 hours. If there’s been no update for 72 hours, then feel free to get in touch with our Customer Care team and they’ll do some digging.

First thing’s first, report it to the store or marketplace you bought it from. They’ll be able to send you a refund, if you’re entitled to one. We’re happy to help and look into things for you, too – but you’ll need to report it to the store or marketplace first, so they can launch an investigation with us.

There are two possible reasons:

  • The recipient did not collect the parcel in time (and it expired)
  • The parcel couldn’t be delivered to the InPost Locker or Shop

Once your parcel has been delivered to your locker, we’ll send you your collection code and instructions via email and text. Keep an eye out for this, as you won’t find them on the Vinted app. You can pick up your parcel by scanning your QR code or popping in your phone number (remember to leave off the first 0) and collection code. Simple. You’ll have three days to pick up your parcel once it’s delivered. We’ll send you a reminder when there’s 24 hours left – and send it back to the seller if it’s not collected in time.

Sadly not. If you won't be able to collect your parcel, then we recommend sharing the collection code with a friend or family member (that’s what little brothers are for, right?) so they can pick it up for you.

We'll send you an email and text with collection instructions when your parcel arrives in store. Keep an eye out for this, as you won’t find them on the Vinted app. To pick it up you can show your QR code or give them the tracking number and collection code.

You’ll have three days to pick up your parcel once it’s delivered. We’ll send you a reminder when there’s 24 hours left – and send it back to the seller if it’s not collected in time.

It’s best to get in touch directly with the retailer or marketplace to find out if you can get your money back. We won’t be able to help with that side of things.

Returning

Returns parcels should be back with the retailer within 5 working days, safe and sound. But some stores may take a little bit longer to let you know they’ve got it and process your return. Feel free to get in touch with them if you’ve got any questions about your refund.

 

Sending

If you're sending a parcel to an InPost Locker or Shop then it should arrive within 3 working days. If you're sending a parcel to a home address then it should arrive within 4 working days. You can keep an eye on your parcel's journey using our handy tracking page.

 

Collecting

Delivery time will vary depending on which store you've bought from. Keep tabs on your parcel's progress by downloading the app.

Need more support?

If you’re still searching for answers, drop us an email or give us a call. We’re all ears.

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Give us a bell

Reach us on 0330 335 0950. Calls are charged at your network's local rate. Our opening hours are listed below.

Mon - Fri: 7am - 10pm

Sat - Sun: 8am - 8pm