You've ordered online or been sent something
You've been sent something
Lucky you! Your sender has bought a label from InPost and told us where to deliver your parcel. They’ve also shared your contact details so we can keep you in the loop every step of the way.
You've ordered something online
Treat yo'self. When shopping online or on marketplaces, you can have your orders sent straight to an InPost Locker.
We’ll send you email updates as your parcel travels. And if you’ve got the InPost app (which we highly recommend), you’ll be able to track it all there too.
Redirect Yodel by InPost home deliveries
Take control of your delivery. Redirect to an InPost Locker and collect when it works for you.
It’s quick, easy, and means your parcel stays safe & secure, ready when you are.
All you need to do is let us know in the Yodel by InPost app in the "preferences" section - you can also save your fave locker for future orders! You can also update your preferences from the web.
How it works
Here's what happens when you order your goodies to InPost Lockers
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We'll ping you
As soon as your parcel lands, we’ll drop you an email - and if you’ve got our app (which we recommend), you’ll get a handy notification too. We'll send you a QR code & a collection code which is all you need to pick up your parcel.
Lock(er) & roll
If you're collecting from a locker, just scan your QR code on the screen - or make life even easier and pop it open straight from the app.
3 days to go go go
Please remember to pick up your parcel within 3 days.
If you're not around, we strongly recommend sharing your details with a friend or family member (that's what little brothers are for, right?).
We'll have to return it to the sender if you don't grab it in time.
Keep up with your parcel
Track your parcel's every move
Got questions? We've got answers.
More helpYou've got three days to grab your parcel. We'll send it back to the seller if it's not collected in time. We’ll send you a reminder when there are 24 hours left.
If you're not around, we strongly recommend sharing your details with a friend or family member (that's what little brothers are for, right?).
Any eligible refunds will be retailer-dependent.
Sadly not. If you won't be able to collect your parcel, then we recommend sharing the collection code with a friend or family member (that’s what little brothers are for, right?) so they can pick it up for you.
Returning
Returns parcels should be back with the retailer within 5 working days, safe and sound. But some stores may take a little bit longer to let you know they’ve got it and process your return. Feel free to get in touch with them if you’ve got any questions about your refund.
Sending
If you're sending a parcel to an InPost Locker or Shop then it should arrive within 3 working days. If you're sending a parcel to a home address then it should arrive within 4 working days. You can keep an eye on your parcel's journey using our handy tracking page.
Collecting
Delivery time will vary depending on which store you've bought from. Keep tabs on your parcel's progress by downloading the app.
If your parcel hasn’t updated on tracking for 48 hours, have no fear. Occasionally they can get a little bit delayed – but we usually get things moving again within 24 hours. If there’s been no update for 72 hours, then feel free to get in touch with our Customer Care team and they’ll do some digging.
Yes, you can! When you track your parcels in the app, you can now request delivery to an Easy Access compartment. We can’t promise it’ll end up in a lower compartment, but we’ll do our best to make it happen.
There are three possible reasons:
- The recipient did not collect the parcel in time (and it expired)
- The parcel couldn’t be delivered to the InPost Locker or Shop
- The parcel was unable to be delivered to the home address
It’s best to get in touch directly with the retailer or marketplace to find out if you can get your money back. We won’t be able to help with that side of things.
More info on this can be found here.