High street disruptor meets delivery disruptor as new partnership gives shoppers more flexibility over the delivery experience 

InPost, the UK's leading out-of-home parcel locker provider, has partnered with British retailer Ann Summers to put more control into customers’ hands at checkout, giving them the freedom to choose where and how they receive their order. For those living in a flatshare or university accommodation, living with parents, buying a gift or simply preferring to collect their purchase themselves, InPost Locker delivery offers an alternative to the front door. 

Ann Summers customers will be able to choose 48-hour delivery to an InPost Locker at checkout, select the location that works best for them and collect at a time that suits them. Customers will also be able to make returns through InPost’s extensive network of over 16,000 lockers. 

The partnership brings together two brands known for challenging convention. Ann Summers has spent more than 50 years disrupting the high street, pushing boundaries and empowering its customers, while InPost is reshaping the delivery experience around how people live and shop today. 

For Ann Summers customers, locker delivery offers another option alongside traditional home delivery, whether they are collecting around a commute, choosing a location close to home or simply prefer to pick up their order themselves. 

The launch comes as out-of-home delivery becomes an increasingly established part of ecommerce. InPost research found nearly 60% of Brits experience delivery-related stress, with consumers spending an average of 3.2 hours every month waiting at home for deliveries.1 

The partnership extends that shift into a new retail category, giving Ann Summers customers another way to receive their purchases while making the delivery experience more adaptable to their lifestyle. 

Jon Nicholson, Chief Commercial Officer, InPost UK, commented: “Ann Summers has spent decades disrupting the high street and empowering its customers, while InPost is challenging the way delivery has traditionally worked. Bringing those two mindsets together makes this a really exciting partnership. 

Customers expect choice throughout the shopping journey, and delivery should be no different. By adding InPost Locker delivery, Ann Summers is giving its customers greater freedom to choose the location and collection time that works best for them. 

For retailers, delivery is an increasingly important part of the overall customer experience. Giving people more options at checkout creates a more flexible, modern shopping journey – and that is exactly where InPost continues to push the category forward.” 

Maria Hollins, CEO, Ann Summers, added: “For more than 50 years, Ann Summers has pushed boundaries and championed empowerment, confidence and choice for our customers. 

Our partnership with InPost brings that same approach into another part of the shopping journey, giving our customers even greater freedom over how and where they receive their orders. 

We want every interaction with Ann Summers to feel empowering and on our customers’ terms. InPost Locker delivery gives them another simple and flexible option, putting even more choice into their hands.”