Why hosting an InPost Locker drives footfall, loyalty and incremental revenue 

If you’re looking for a proven way to increase footfall and generate incremental revenue at your site, the answer may already be outside thousands of UK businesses: 

Parcel lockers. 

But not just any parcel locker. 

According to our latest report, 62% of parcel locker users use InPost — making InPost the clear leader in the out-of-home delivery category. 

For businesses choosing a locker provider, that matters. Because when it comes to driving commercial impact, scale and brand preference make the difference. 

Parcel lockers increase footfall but InPost drives the majority of It 

Hosting a parcel locker increases intentional visits. Hosting an InPost Locker means tapping into the millions of consumers across the UK, looking to parcel lockers for their delivery needs. 

Our research shows: 

• 78% of locker users make a purchase when using a locker 

• The average spend per visit is £22.90 

• More than half of that spend is unplanned 

• 79% would switch locations if lockers were removed 

This isn’t passive footfall. It’s deliberate, repeat behaviour. 

And because 62% of locker users already use InPost, businesses hosting InPost Lockers are aligning with the brand customers are actively choosing. 

When customers look for a locker, they’re often looking for InPost. 

Incremental revenue, not just extra visits 

Footfall only matters if it converts. 

The data shows that parcel lockers don’t just bring people to your site, they drive additional basket spend that wouldn’t otherwise exist. 

Across sectors: 

• Visits are frequently locker-driven 

• Spending happens even when shopping wasn’t planned 

• Younger, urban, employed customers are over-indexed among users 

• Gen Z spend per locker visit rises to nearly £31.90 

This is commercially valuable traffic. 

It’s customers integrating your location into their weekly routines — school runs, commutes, grocery trips and weekend errands. 

Lockers protect loyalty 

Lockers don’t just attract new visits — they anchor behaviour. 

Nearly 4 in 5 locker users would switch to another location if lockers disappeared. 

That means lockers aren’t a “nice to have.”  They’re a competitive advantage. 

And if 62% of those users prefer InPost, choosing the market leader strengthens that advantage. 

When customers already trust and use InPost, hosting an InPost Locker reduces friction and maximises adoption from day one. 

A modern, reliable brand association 

Perception drives value. 

More than half of users say hosting a locker makes them think more positively about a business. Locker-hosting sites are associated with being: 

• Modern 

• Reliable 

• Trustworthy 

Importantly, lockers carry minimal reputational risk: 

• 93% say lockers are easy to use 

• 93% trust their parcels are safe 

• 96% are satisfied with the service 

• Only 8% reject lockers outright — and barriers are about access, not trust 

Consumers don’t question the concept. They want more convenient access to it. 

By hosting an InPost Locker, your site becomes part of that solution. 

The Commercial Equation Is Simple 

InPost Locker = Intentional visits  Intentional visits = More opportunities to spend  More spend = Higher site value 

Because lockers: 

• Drive repeat footfall 

• Generate unplanned incremental spend 

• Increase customer retention 

• Strengthen brand perception 

• Operate with zero staff involvement 

And when you choose the provider used by 62% of locker users, you maximise the commercial return. 

Why InPost Over Competitors? 

If the goal is to increase footfall and revenue, scale matters. 

With 62% of locker users choosing InPost, hosting an InPost Locker means: 

• Aligning with the UK’s leading out-of-home delivery brand 

• Capturing existing demand rather than creating it 

• Reducing the risk of customers choosing a competitor location 

• Benefiting from established consumer trust and habit 

In short: the biggest user base delivers the biggest opportunity.