Parcel redirection – your questions answered

Occasionally we need to redirect your parcel to keep things moving. It's all part of getting your parcel to you as quickly and smoothly as possible. 

If we do need to redirect your parcel, we'll never send it more than 750 metres from your chosen pick-up point or delivery address. We'll always keep you in the loop and give you as much notice as we can to make the whole process nice and hassle-free. 

When does parcel redirection apply? 

Parcel redirection can happen if you're receiving a parcel through InPost. 

For locker deliveries, if your chosen locker is full or temporarily unavailable, we may redirect your parcel to a nearby InPost Locker or Shop. 

For home deliveries, we may redirect your parcel if: 

• We can't access your delivery address. 
• Your parcel needs to be handed to someone, but no one is available to receive it. 
• There isn't a safe place that meets our delivery guidelines. 

If this happens, we'll redirect your parcel to a nearby InPost Locker or Shop within 750 metres of your original delivery location and let you know exactly where it's going. 

What is parcel redirection? 

We're always growing our network to make collecting parcels as easy as possible. Every now and then, we may need to deliver your parcel to a different nearby location instead of your original choice. 

This can happen if: 

• Your chosen locker is full or temporarily unavailable. 
• We can't complete your home delivery for one of the reasons above. 

If we do need to redirect your parcel, we'll choose a nearby InPost Locker or Shop within 750 metres and keep you updated every step of the way. 

Why has your parcel been redirected? 

Your parcel may have been redirected because: 

• Your chosen locker is full or temporarily unavailable. 
• We couldn't access your home delivery address. 
• Your parcel needed to be handed to someone, but no one was available to receive it. 
• There wasn't a suitable safe place that met our delivery guidelines. 

For home deliveries, we'll only redirect parcels containing items we believe are suitable and safe to store in an InPost Locker. 

If your parcel is redirected, it'll be sent to a nearby InPost Locker or Shop within 750 metres of your original delivery location. 

We'll always let you know where your parcel has been redirected, so you can collect it as soon as it's ready. 

How will I know if my parcel has been redirected? 

We'll keep you updated via email and push notifications. Don't have the InPost app? No problem - we'll send you a text instead. 

1. Heads up  We'll let you know as early as we possibly can. This gives you a heads-up that your parcel may be delivered to a different nearby location. 
2. New location confirmed  Before we deliver your parcel, we'll send another update confirming exactly where it's going, so you'll know where to collect it. 
3. Delivery day, yay  Once your parcel has arrived at its new location, we'll send a final notification to let you know it's ready to collect. You'll have everything you need, including the collection details and your new pick-up location. 

If your parcel is redirected, it's simply to keep your delivery moving and get it to you as quickly as possible. Wherever it ends up, it'll always be within 750 metres of your original pick-up point or delivery address, and we'll make sure you know exactly where to find it.