Save your faves 

Your favourite locker. Your safe place. Your go-to neighbour. Your parcel preferences, your way. 

Because life doesn’t always stick to the plan. You might be out when your parcel’s due, working late, meeting friends or halfway through the weekly food shop when your doorbell decides to make an appearance. 

Luckily, the InPost app can help your parcels fit around your plans – not the other way round. 

Your parcel. Your preferences. 

With the InPost app, you can save your favourite delivery preferences once and let us remember them for future eligible deliveries. 

So, what can you save? 

📍 Your favourite locker 

Got a locker that’s perfectly placed for your commute, dog walk or daily coffee run? Make it your go-to. 

Set your favourite locker in the app and where possible parcels can be redirected there when you choose to redirect them – making parcel collection fit neatly into your routine. 

🏡 Your safe place 

Rather your parcel didn’t end up balancing precariously on the doorstep? 

Tell us your preferred safe place in the app and, if no one answers the door, our driver will always use it where possible. 

👋 Your preferred neighbour 

Got a neighbour you trust to take in your parcels? Save them as your preferred neighbour, so you know who to turn to when you're not home. 

🙅 Neighbours to avoid 

And, naturally, you can also let us know if there’s a neighbour you’d rather we didn't use. 

Because sometimes your parcel habits are nobody else's business. 

🏠 Help us find your door with what3words 

Some addresses are a little trickier to find than others – especially if you’re in a rural spot, have a hard-to-find entrance or your address doesn’t quite tell the whole story. 

That’s where what3words comes in. 

You can now save your what3words address as a delivery preference in the InPost app. It gives our driver a precise location to help them find your door, even when your address is tricky to locate. 

Here’s how to set it up: 

• Head to the what3words website  
• Enter your address and find your three-word location  
• Copy your what3words address  
• Open your InPost app and head to your delivery preferences  
• Paste your three words into the what3words field  

And that’s it. Three little words can make finding your front door a whole lot easier.  

Plans changed? No problem. 

Already out and about when your parcel is on its way? For eligible home delivery parcels, you can redirect it to an InPost Locker or InPost Shop while it’s out for delivery. 

No rushing home. No waiting by the window. No parcel-related panic. 

Here’s how: 

1. Open the InPost app 
2. Select your parcel 
3. Tap Manage my parcel 
4. Choose Redirect to a Locker or Shop 
5. Pick your preferred location 
6. Confirm and we’ll do the rest 

Easy peasy. Parcel admin, sorted. 

A few things to know 

Can I redirect every parcel?  Not quite. Redirection is available for eligible home delivery parcels, so you might not see the option for every delivery. 

When can I redirect my parcel?  You can redirect eligible parcels from the moment they appear in your tracking, right up until they’re out for delivery. If the option appears in the app, you're good to go. We’ll also let you know when parcel management is available. 

Can I change my preferences later?  Of course. Your plans can change, so your preferences can too. Simply head back into the app and update them whenever you like. 

Save your faves. Forget the faff. 

Whether you’re at home, at work, out and about or somewhere in between, the InPost app puts you in control of how your parcels fit into your day. 

Download the InPost app and make parcel admin work around you.