Parcel in the wrong place? We’ve got you.

What to do if you pop the wrong parcel in a locker 

Oops! Put the wrong parcel in an InPost Locker? Don’t panic – we’ve got you. It’s an easy mistake to make, and getting things back on track is simple. 

Still at the locker? Here’s what to do: 

If you’ve spotted your mix-up while you’re still at the locker, you’re in luck! During the on-screen process, you’ll have the option to reopen the locker. 

Just tap “Help” on the screen and follow the steps to get your locker reopened. Easy peasy, parcel squeezy! 

Already finished the screen flow? No worries! 

Missed your chance to reopen the locker on screen? Don’t worry – there’s still a way to sort it. 

Simply give our Customer Care team a call on 0330 335 0950, and they can help reopen the locker for you. 

And that’s your parcel pickle sorted! We’re here to help get you back on track. 

Top tips to avoid mixing up parcels 

• If you’re on a parcel mission and juggling multiple parcels in one go, we highly recommend writing your 9-digit drop-off code directly onto your parcels (sometimes it’s called a send code). Of course, you don’t have to! It’s just a super handy way to make sure that you scan in the right parcel to the correct compartment. You can find this code below your QR code on the email we send you, or if you have the app it will be in the “Sending” tab. 
• Sending a return? It’s worth writing the retailer’s name on your parcel before popping it in the locker. That way, it’s easier to tell your parcels apart if you’re returning a few things at once. Parcel organisation for the win! 
• Another handy tip, you can add a nickname to each of your parcels inside our app - and don't worry, only you'll be able to see these names. 

And that’s your parcel pickle sorted. We’re here to help get you back on track!