UK’s largest parcel locker network
14,000+ lockers in the UK
Leading Trustpilot rating among major UK carriers
Rated 4.7 by our customers
Highest NPS across the UK’s top 5 carrier
27+
Up to 90% reduction in returns fraud
Take your Returns service to the next level
The UK’s highest-rated delivery experience
InPost consistently outperforms long-established UK carriers on Trustpilot and Net Promoter Score. Customers cite the same reasons repeatedly: convenience, communication and security. Better delivery experiences build trust, increase repeat purchase and help retain customers for longer.
Cut fraudulent returns and parcel loss.
Reduce fraudulent returns and parcel loss. Footasylum reduced fraudulent return claims after switching to locker returns, while GameOn cut parcel loss from 5% to 0.36%. Every parcel is logged and tracked through each handoff, creating a verified chain of custody from drop-off to return.
Drive conversions with delivery flexibility
2 in 5 UK shoppers abandon checkout when delivery options fall short. InPost gives customers flexible collection options, including 24/7 lockers that fit around their schedules. Better delivery choice helps increase conversion and reduce basket abandonment.
Complete more deliveries first time
Every failed delivery adds cost through refunds, reshipments and customer support. InPost lockers increase first-time delivery completion and let customers redirect parcels when plans change. In one marketplace partnership, 21% of orders moved to lockers instead of home delivery.
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Gain control of your customer contact rate
Save your customer support team! Locker deliveries generate 38% fewer customer contacts than home delivery. Fewer delivery issues mean fewer “where’s my order” queries, lower support costs and less pressure on customer service teams.
Designed to Protect Retailer Margin
Better delivery doesn’t just make shoppers happy; it protects your bottom line. Retailers using InPost see real results.
Discover how Footasylum reduced returns fraud by 90% with InPost’s label-free returns
GameOn reduce parcel loss rates with InPost and see 90% of shoppers choose lockers
Don't just take our word for it
Check out our Research Report
Parcel lockers are no longer a nice-to-have — they’re a fundamental part of today’s delivery mix
Partner with InPost for your checkout and returns.
Speak to one of the team for more information.