If you use our InPost app, your pick-up information will be available there. Go to ‘Parcel Tracking’ and tab the ‘Pick up’ tab to see your parcel deets. You will also receive an email with your collection code so make sure you check your spam or junk mail if you don’t see anything from us.

If you don’t use our app, you will receive an email and a text from us with your collection code. We send the SMS to the phone number you gave to the retailer or marketplace, so it’s always a good idea to check your account details are up to date. If you haven’t received an email, make sure you check your spam or junk mail folders.

If you still need a hand, get in touch with our Customer Care team – they’re a friendly bunch.