InPost Group

First, check you’re in the right place

Make sure you’re at the correct InPost location for what you’re trying to do.

• Sending a parcel (drop-off): You can use any InPost Locker or InPost Shop to drop off your parcel.
• Collecting a parcel (pick-up): You’ll need to go to the specific locker or shop listed in your confirmation email or in the InPost App.

If you're at an InPost Locker

Sending a parcel:

• Turn up your phone screen brightness
• Hold your phone around 15cm from the scanner
• Try a slight angle or wiggle

If it still won’t scan, you can manually enter your tracking number using the keypad.

Collecting a parcel: If the locker screen isn’t responding or the code won’t scan, the easiest option is to use the InPost App’s remote opening feature - this lets you open your locker without scanning anything.

Evri parcels: From 1 March 2025, InPost Lockers no longer accept Evri parcels.