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Parcel redirection

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How to use InPost Lockers

Parcel Redirection

Occasionally we will need to redirect your parcel, this will help us to get your orders to you as quickly and efficiently as possible. We will never send your parcel more than 750 metres from your chosen pick-up point or delivery address. We'll always keep you informed and give you as much notice as we can to make the process smooth & hassle-free.

A young woman collects her parcel from an InPost Locker

When does parcel redirection apply?

Parcel redirection can happen if you're receiving a parcel through InPost.

For locker deliveries, if your chosen locker is full or temporarily unavailable, we may redirect your parcel to a nearby InPost Locker or Shop.

For home deliveries, we may redirect your parcel if:

  • we can't access your delivery address,
  • your parcel needs to be handed to someone but no one is available to receive it, or
  • there isn't a safe place that meets our delivery guidelines.

If this happens, we'll redirect your parcel to a nearby InPost Locker or Shop within 750 metres of the original delivery location and let you know where it's going.

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What is parcel redirection?

We're always growing our network to make collecting parcels as easy as possible. Occasionally, we may need to deliver your parcel to a different nearby location instead of your original choice.

This can happen if:

  • your chosen locker is full or temporarily unavailable, or
  • we can't complete your home delivery for one of the reasons above.

If we do need to redirect your parcel, we'll choose a nearby InPost Locker or Shop within 750 metres and keep you updated every step of the way.

Parent drops off a parcel at an InPost Locker

Why has your parcel been redirected?

Your parcel may have been redirected because:

  • your chosen locker is full or temporarily unavailable,
  • we can't access your home delivery address,
  • your parcel needed to be handed to someone but no one was available to receive it, or
  • there wasn't a suitable safe place that met our delivery guidelines.

For home deliveries, we'll only redirect parcels containing items we believe are suitable and safe to store in an InPost Locker. If your parcel is redirected, it will be sent to a nearby InPost Locker or Shop within 750 metres of the original delivery location.

We'll always let you know where your parcel has been redirected, so you can collect it as soon as it's ready.

How will I know that my parcel will be redirected?

You will get updates from us via email & push notifications, or text if you don't have the app

Heads up

We’ll let you know as early as we possibly can. This early warning gives you a heads-up about the possible change in delivery location.

New location confirmation

Before we deliver your parcel, we’ll send a message confirming the new location. This way, you’ll know exactly where to pick up your parcel.

Delivery day, yay

Once your parcel is delivered to the new location, you’ll get a notification confirming its arrival. This final update will include all the details you need to collect your parcel.

Need more help?

All our FAQs

You’ve got three days (72 hours) to grab your parcel once it lands in the locker. We’ll send you a reminder when there are 24 hours left - after that, anything uncollected will be sent back to the seller.

If you’ve got multiple parcels arriving around the same time, we might pop them all into one locker compartment to make pickup even quicker. In that case, we’ll let you know when everything’s ready, and you’ll have 72 hours from that notification to collect all your parcels together.

Not going to be around? No problem - you can share your collection details with a friend or family member (that’s what little brothers are for, right?).

We’ll send you a notification in our app. We will also send you an email and text with collection instructions when your parcel arrives in store. To pick it up you can show your QR code or give them the tracking number and collection code.  

You’ll have three days to pick up your parcel once it’s delivered. We’ll send you a reminder when there’s 1 day left – and send it back to the seller if it’s not collected in time. 

No, you don't. All you need to do is show your QR code to the staff member for them to scan, this contains a pin that can only be used for your parcel.

Sadly not. If you won't be able to collect your parcel, then we recommend sharing the collection code with a friend or family member (that’s what little brothers are for, right?) so they can pick it up for you.

Marketplaces & online orders

First thing’s first, report it to the store or marketplace you bought it from. They’ll be able to send you a refund, if you’re entitled to one. We’re happy to help and look into things for you, too – but you’ll need to report it to the store or marketplace first, so they can launch an investigation with us.

Sending with the InPost app

If something is wrong, you can get in touch with us on our contact page.