Service Update
Monday 6th October
We want to apologise to all customers impacted by a software integration issue that resulted in delays within part of our network. Since isolating the root cause, our engineers have been working around the clock to put the correct fixes in place, and the additional resource we have deployed means the backlog has significantly decreased.
With parcels moving fluidly through our network, and all of our lockers now fully operational, we are confident in our progress towards quickly resolving the situation.
We are very aware of the delays and inconvenience we have caused, and for that we are truly sorry.
FAQs
My parcel tracking hasn’t updated for a couple of days, what should I do?
Parcels are still being collected from and delivered into lockers and InPost Parcel Shops & Yodel Stores so keep tracking your parcel and look out for notifications to tell you when your parcel is ready to collect.
My parcel was due to be delivered but I haven’t had my collection code
Your parcel may have been delayed by this technical issue but you will receive your collection code once it is ready to pick up.
Can I use my local locker, InPost Shop or Yodel Store?
You can check to see if your local point is impacted by heading to the InPost Lockers and Shops page or the Yodel Store Locator.
Watch out for fraudulent accounts
We’ve spotted some fake accounts trying to pretend they’re us on social media. Don’t worry - here’s how to make sure you’re always talking to the real InPost team:
- Need help? The quickest way to reach our Customer Care team is right here.
- Our only official accounts are: - X: @InPostUK - Facebook: @UKInPost - Instagram: inpost_uk
- We’ll never ask for your bank details or payment for a delivery or collection. The only texts you’ll ever get from us are the ones with your collection code.
If you think someone’s trying to scam you, drop us a line at [email protected] so we can look into it.