your virtual assistant

Our tools are designed to save you time and get the info you're after

Girl in yellow with phone

Get digital support when you need it

New feature alert - 24/7 voicebot available

New feature alert

We've added a voicebot to our helpline. When you call, simply chat with the voicebot about what you need, and it'll guide you to the right support.

24/7 support

Our chatbot and voicebot save you time by answering your questions and providing round-the-clock assistance. If they can't help you'll be connected with one of our friendly agents.
Find a locker near you

Personalised support

Our chatbot and voicebot are designed to tackle your questions and provide quick, personalised help whenever you need it

How does the voicebot work?

Getting started

Our voicebot will find any parcels linked to the phone number you are calling from. Just give us the last 4 digits of the parcel number when asking about a parcel, so we can find the right one for you.

Your parcel deets

If it's what you need, the voicebot will provide you with your parcel status info and it offers pick-up code renewal for parcels at lockers and shops

Any other queries

For non-parcel queries, the voicebot can offer handy FAQs - but if they don't cut it, you can be transferred to an agent at any time

Need more help?

Find our customer support and check out our FAQs on the help centre

Keep up with us

We're always adding new features, make sure you stay up-to-date with the latest news

By giving us your email address, you are agreeing to hear about InPost promotions, offers and other services we think will interest you