Once your parcel has been delivered to your locker, we’ll send you a notification in our app. We will also send you your collection code and instructions via email and text.  

You can pick up your parcel by scanning your QR code or popping in your phone number (remember to leave off the first 0) and collection code. Simple. 

You’ll have three days to pick up your parcel once it’s delivered. We’ll send you a reminder when there are 24 hours left – and send it back to the seller if it’s not collected in time.