Life happens. Plans change. Sometimes you're working late, meeting friends, or halfway through a supermarket shop when your parcel decides to arrive.
With the InPost app, you can stay one step ahead of your deliveries. Redirect eligible home delivery parcels, save your delivery preferences, and make parcel admin a whole lot easier.
Download the app and let your parcels work around your plans – not the other way round.
Redirect your parcel in a few taps
Out when your parcel is due? If your home delivery parcel is eligible, you can redirect it to a nearby InPost Locker or InPost Shop while it's out for delivery.
That means you can collect it whenever it suits you, instead of rushing home or wondering whether you've missed the driver.
Here's how:
- Open the InPost app
- Select your parcel
- Tap Manage my parcel
- Choose Redirect to a Locker or Shop
- Pick your preferred location
- Confirm your choice and we'll do the rest
Nice and easy. Just the way parcel deliveries should be.
Good to know about parcel redirection
Can I redirect every parcel?
Not quite. Parcel redirection is available on eligible home delivery parcels, so you may not see the option for every delivery.
When can I redirect my parcel?
You can redirect eligible parcels from the moment they appear in your tracking, right up until they're out for delivery. If the option appears in the app, you're good to go. We'll also send you a notification to let you know when parcel management is available.
Can I change my delivery preferences later?
Absolutely. You can update your saved preferences at any time in the app.
Manage your preferences
Save your delivery preferences once and we'll remember them for future eligible deliveries
Inside the app you can set:
Your safe place
Tell us where you'd like your parcel left if you're not home
Your favourite locker
Choose your go-to collection point and we'll redirect eligible parcels there whenever you ask
Neighbour dos & don'ts
Have someone you trust nearby? Save them as your first choice.
what3words
Help us find those trickier locations with your unique 3 words
Download the app and stay in control
Whether you're at home, at work, or somewhere in between, the InPost app helps your parcels fit around your plans.
Got more questions?
More helpNo worries - we’ve got you covered!
Depending on your delivery, you may be able to update your preferences before it arrives. Just pop your parcel number into the tracking page or set things up in the InPost app.
If the driver can’t access your address, they may leave your parcel in a nearby InPost Locker, so you can collect it whenever it suits you.
Easy - head to the InPost tracking page, enter your parcel number, and see your options. You might be able to:
- Tell us a safe place
- Send it to a 24/7 InPost Locker
- Arrange to collect from your fave InPost Shop
Great news! You can now divert your home delivery parcels straight to an InPost Locker using the InPost app.
As soon as we have your parcel, we'll send you an email, text message or push notification (if you've downloaded the InPost app) to let you know it's eligible. Simply open the InPost app, tap Manage my parcel, select Deliver to Locker, and we'll take care of the rest.
Want to make things even easier? You can save Divert to InPost Locker as a delivery preference in the InPost app, so future eligible parcels can be redirected without the hassle.
You can also manage and divert your parcel while tracking it in the InPost app. Simple, flexible and designed to fit around you.
Once your parcel has been delivered to your locker, we’ll send you a notification in our app. We will also send you your collection code and instructions via email and text.
You can pick up your parcel by scanning your QR code or popping in your phone number (remember to leave off the first 0) and collection code. Simple.
You’ll have three days to pick up your parcel once it’s delivered. We’ll send you a reminder when there are 24 hours left – and send it back to the seller if it’s not collected in time.
Need more help? Check out our dedicated page.
You’ve got three days (72 hours) to grab your parcel once it lands in the locker. We’ll send you a reminder when there are 24 hours left - after that, anything uncollected will be sent back to the seller.
If you’ve got multiple parcels arriving around the same time, we might pop them all into one locker compartment to make pickup even quicker. In that case, we’ll let you know when everything’s ready, and you’ll have 72 hours from that notification to collect all your parcels together.
Not going to be around? No problem - you can share your collection details with a friend or family member (that’s what little brothers are for, right?).
First, check tracking to see if we left it with a neighbour or in your safe place - we'll have let you know by email or push if you have the InPost app.
If drivers can't get to you and there is an InPost Locker nearby, we will deliver your parcel there so you can grab it on your terms (we will always give you a heads up about this).
If not, we’ll try again the next working day and don't forget to share your safe place or delivery instructions with us.