If the compartment size you selected is too big or too small, don’t worry - there’s no need to force your parcel to fit. Close the compartment door without placing your parcel inside and tap 'My parcel doesn't fit' on the locker screen. You'll need to cancel it through the app and purchase a new one with the correct size also through the app. We'll refund your cancelled and unused labels.

You can request your label be cancelled in the app - so long as you haven't sent it yet. Just tap the three dots in the top right of the parcel details screen and tap 'Cancel this parcel'. We'll cancel the parcel and you'll receive a refund back to your method of payment.

Nope! You can only put one parcel in one compartment. Each parcel will have its own QR or barcode. If you're sending multiple parcels to different locations, use separate compartments at the locker. Check out our tips on sending multiple parcels here.

To send your parcel, simply create a digital label in the InPost app (this is a QR code).

Head to the "Send" tab, choose the parcel size you need and fill out the details of where it needs to go. Double-check that your parcel fits the size of the compartment you’re selecting, as you won’t be able to change it from the locker.

You can send your parcel to any InPost Locker or Shop, or to a home address.

Check out our prohibited items list here to see which items we can’t accept. Remember, if you send something on that list you won’t be able to make a claim if your parcel gets lost.

First thing’s first – strong tape to make sure it’s securely sealed. If you’re reusing old packaging, take off or cover up any old labels or barcodes. Take a look at all of our packaging dos and don’ts here.