Choose InPost at checkout for FREE delivery and 15% off your UO orders
Urban Outfitters is a global lifestyle retailer known for trend-led fashion, unique homeware, and creative lifestyle products. From exclusive clothing collections and vintage-inspired finds to vinyl, tech, and home décor, Urban Outfitters brings together the latest styles and curated collections to help you express your individuality, whether you're shopping in-store or online.
Parcels that wait for you
Find us at the Urban Outfitters checkout & send your orders to an InPost Locker that works for you, then pick up wherever & whenever it suits you. Just make sure you grab it within 3 days!
What to expect
Here's what happens when you order your goodies to InPost Lockers
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We'll ping you
As soon as your parcel lands, we’ll drop you an email - and if you’ve got our app (which we recommend), you’ll get a handy notification too. We'll send you a QR code & a collection code which is all you need to pick up your parcel.
Lock(er) & roll
If you're collecting from a locker, just scan your QR code on the screen - or make life even easier and pop the compartment door open straight from the app.
3 days to go go go
If you're not around, we strongly recommend sharing your details with a friend or family member (that's what little brothers are for, right?).
We'll have to send it back to Urban Outfitters if you don't grab it in time.
Track to the future
Keep up with your parcel every step of the way
Your questions answered
More helpIt’s now quicker than EVER to collect parcels from lockers. You don’t need to use the locker screen, you can just open the compartment from the app.
How does it work?
1) We'll ping you when your parcel has landed in the locker
2) Go to the locker and when you’re approaching it *, follow the steps below
3) On the Track screen, tap the parcel you’re collecting
4) Tap the purple ‘Open Locker Remotely’ button
5) The compartment will pop open automatically. Yay!
*To use remote opening, you need to be within 10 metres of the locker
Returning
Returns parcels should be back with the retailer within 5 working days, safe and sound. But some stores may take a little bit longer to let you know they’ve got it and process your return. Feel free to get in touch with them if you’ve got any questions about your refund.
Sending
If you're sending a parcel to an InPost Locker or Shop then it should arrive within 3 working days. If you're sending a parcel to a home address then it should arrive within 4 working days. You can keep an eye on your parcel's journey using our handy tracking page.
Collecting
Delivery time will vary depending on which store you've bought from. Keep tabs on your parcel's progress by downloading the app.
Sadly not. If you won't be able to collect your parcel, then we recommend sharing the collection code with a friend or family member (that’s what little brothers are for, right?) so they can pick it up for you.
If you have the InPost App
Your pick-up details will be available in the app. Go to Tracking → Receiving to see your parcel info.
You can use Remote Opening to collect your parcel. The app will open the locker for you, no PIN or QR code needed - of course, you can use these if you prefer.
You'll also receive an email from us with all your collection deets - check your junk folder if you didn't hear anything.
If you don’t have the app
You’ll receive your collection code by email and SMS. We send the SMS to the phone number you gave to the retailer or marketplace, so it’s always a good idea to check your account details are up to date. If you haven’t received an email, make sure you check your spam or junk mail folders.
Still stuck?
If you still need a hand, get in touch with our Customer Care team – they’re a friendly bunch.
Marketplaces & online orders
First thing’s first, report it to the store or marketplace you bought it from. They’ll be able to send you a refund, if you’re entitled to one. We’re happy to help and look into things for you, too – but you’ll need to report it to the store or marketplace first, so they can launch an investigation with us.
Sending with the InPost app
If something is wrong, you can get in touch with us on our contact page.
Our largest lockers can fit parcels that are up to 41cm x 38 cm x 64cm – and the maximum weight we accept is 15kg. To avoid any stuck parcels or damaged doors, please don’t try to force your parcel in if it’s a bit too snug.