Tell meeee why? Because you want easy & flexible collections. Parcel power to you.
How does it work?
Find us at checkout
When shopping on eBay, you'll see us at checkout. You can choose to collect from any of our lockers or shops - wherever works for you!
Find a locker or shopPick up from your point
When your parcel arrives, scan your QR code at the locker or if you're using a shop, just show your QR code to a staff member. You've got 3 days to collect.
Opening lockersHeads up!
Not all eBay items can be posted through our lockers - you can ready about that here
What to expect
Here's what happens when you order your goodies to InPost Lockers or Shops
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We'll ping you
As soon as your parcel lands, we’ll drop you an email - and if you’ve got our app (which we recommend), you’ll get a handy notification too. We'll send you a QR code & a collection code which is all you need to pick up your parcel.
Lock(er) & roll
If you're collecting from a locker, just scan your QR code on the screen - or make life even easier and pop it open straight from the app.
Collecting from an InPost Shop? Just show your code to the staff, they’ll scan it, and you’re good to go. No ID needed.
3 days to go go go
Please remember to pick up your parcel within 3 days.
If you're not around, we strongly recommend sharing your details with a friend or family member (that's what little brothers are for, right?).
We'll have to send it back to the seller if you don't grab it in time.
Track to the future
Keep up with your parcel's whereabouts
Got questions? We've got answers.
View all FAQsReturning
Returns parcels should be back with the retailer within 5 working days, safe and sound. But some stores may take a little bit longer to let you know they’ve got it and process your return. Feel free to get in touch with them if you’ve got any questions about your refund.
Sending
If you're sending a parcel to an InPost Locker or Shop then it should arrive within 3 working days. If you're sending a parcel to a home address then it should arrive within 4 working days. You can keep an eye on your parcel's journey using our handy tracking page.
Collecting
Delivery time will vary depending on which store you've bought from. Keep tabs on your parcel's progress by downloading the app.
You've got three days to grab your parcel. We'll send it back to the seller if it's not collected in time. We’ll send you a reminder when there are 24 hours left.
If you're not around, we strongly recommend sharing your details with a friend or family member (that's what little brothers are for, right?).
Any eligible refunds will be retailer-dependent.
Sadly not. If you won't be able to collect your parcel, then we recommend sharing the collection code with a friend or family member (that’s what little brothers are for, right?) so they can pick it up for you.
Marketplaces & online orders
First thing’s first, report it to the store or marketplace you bought it from. They’ll be able to send you a refund, if you’re entitled to one. We’re happy to help and look into things for you, too – but you’ll need to report it to the store or marketplace first, so they can launch an investigation with us.
Sending with the InPost app
If something is wrong, you can get in touch with us on our contact page.
There are three possible reasons:
- The recipient did not collect the parcel in time (and it expired)
- The parcel couldn’t be delivered to the InPost Locker or Shop
- The parcel was unable to be delivered to the home address
It’s best to get in touch directly with the retailer or marketplace to find out if you can get your money back. We won’t be able to help with that side of things.
More info on this can be found here.
Yes, you can! When you track your parcels in the app, you can now request delivery to an Easy Access compartment. We can’t promise it’ll end up in a lower compartment, but we’ll do our best to make it happen.