Sending
If you're sending a parcel to someone's locker or home address, you'll need to buy a digital label from our app or web - this is a QR code and does not need to be printed.
Marketplaces
Selling on a marketplace? Use InPost to send your sold items quickly and easily. Explore our guides for everything you need to know about marketplace shipping.
Returning
If you're returning an item to a retailer and choose InPost as your return option on their website, we'll send a QR code directly to your email.
All of our returns are print-free.
Remember, 1 parcel per compartment!
Please only put one parcel in each locker compartment. Check for space before you head to lockers.
Locker compartments expIained
All the deets on locker sizes and what to do if your parcel doesn't fit
What size compartment should I use?
- Extra small lockers (4cm x 23cm x 40cm) – Suits envelopes or bite-sized parcels (please note that not all our lockers have XS compartments)
Small lockers (8cm x 38cm x 64cm) – Perfect for items like sunglasses or small accessories
Medium lockers (19cm x 38cm x 64cm) – Great for shoes, cookbooks, or handbags
Large lockers (41cm x 38cm x 64cm) – Ideal for boots, sports equipment, or bulkier items
What if the compartment is the wrong size?
If the compartment size you selected is too big or too small, don’t worry - there’s no need to force your parcel to fit.
Simply close the compartment door without placing your parcel inside and tap 'My parcel doesn't fit' on the locker screen. You’ll then be able to choose a different compartment size.
Have you bought a label from InPost?
If you've bought a label, you'll need to cancel it either through the app or on our contact form, and purchase a new one with the correct size.
Got your code, now what?
Get the lowdown on how to store your parcel at a locker
Need more help?
How to send your parcel with a QR code
If you're sending with a QR code, scan the code at the locker or with the staff member and that's it. We'll handle the rest, easy peasy.
Watch our videoHow to send your parcel with a barcode
If you're sending with a barcode on a label, print and securely attach it to your parcel. Scan the code at the locker or with the staff member. We'll handle the rest.
Watch our videoThe best way to package your parcel
Packaging your parcel should be stress-free. We've put together some tips to help. Happy packing!
Watch our videoSending your parcel with a QR code
If you have a QR code, scan it at the locker and close the door or the staff at the shop will scan the code and take it. No need for a label, our couriers will add one when they pick up your parcel.
Sending your parcel with a barcode
If you've received an InPost barcode on a label then print it and securely attach it to your parcel (our lockers don't have printers). Scan the barcode at the locker and follow the instructions or hand it to the staff member at the shop.
The best way to package your parcel
Every parcel needs packaging and they all have individual requirements. Check out our video for our tips on what works well.
How to buy a digital label with InPost
You can buy a QR code in our app or web, and drop off your parcel at any InPost Locker or Shop, anytime, anywhere.
From your locker to their locker or home address.
Have more questions?
Check out our help centreOur app now lets you to check locker availability and see what size compartments are free, all before you’ve left the house. If a locker is full it will suggest alternatives near to you. Check our 'Find a locker' section. You can also check live availability on our website, but compartment sizes won't display here.
Yes - it's possible to drop off your Send or Return parcels at InPost Shops, check here to find one near you.
Our largest lockers can fit parcels that are up to 41cm x 38 cm x 64cm – and the maximum weight we accept is 15kg. To avoid any stuck parcels or damaged doors, please don’t try to force your parcel in if it’s a bit too snug.
Most of our lockers are open 24/7, but they can get busier during the week. Our top tip? Lockers tend to have more free space at weekends, so pop your parcel drop-offs into your Sunday life admin list.
Our app now lets you check locker availability and see what size compartments are free. If a locker is full it will suggest alternatives near you.
First, check you’re in the right place
Make sure you’re at the correct InPost location for what you’re trying to do.
- Sending a parcel (drop-off): You can use any InPost Locker or InPost Shop to drop off your parcel.
- Collecting a parcel (pick-up): You’ll need to go to the specific locker or shop listed in your confirmation email or in the InPost App.
If you're at an InPost Locker
Sending a parcel:
- Turn up your phone screen brightness
- Hold your phone around 15cm from the scanner
- Try a slight angle or wiggle
If it still won’t scan, you can manually enter your tracking number using the keypad.
Collecting a parcel: If the locker screen isn’t responding or the code won’t scan, the easiest option is to use the InPost App’s remote opening feature - this lets you open your locker without scanning anything.
Evri parcels: From 1 March 2025, InPost Lockers no longer accept Evri parcels.
Yes you can! Our app now offers an option to name your parcels to make sending and receiving multiple parcels easier than ever. Only you will be able to see what the name is.