What is a Locker Shop?
We've brought InPost parcel lockers inside shops to the busiest areas where it's more difficult for us to get lockers
Why have we introduced Locker Shops?
We're on a mission to bring the UK more parcel lockers
How do I use Locker Shops?
Return, collect & send your parcels when it works for you
First things first...
What is a parcel locker and why should I care?
What are Locker Shops?
These are shops in the busiest areas which we’re installing our lockers inside of. The lockers inside all work exactly the same, the only difference is they’re inside shops instead of outside.
Why have we introduced Locker Shops?
We’re on a mission to bring the UK as many parcel lockers up and down the country as we can (and quickly). There are some areas where it’s a little more challenging to do this, especially in what we call “hyper-urban areas” which are more busy and populated cities and towns.
How do I use Locker Shops?
Return your parcels
We keep it faff-free. All you need to do is pop into your shop, scan your QR code, and we’ll do the rest. No printers, no labels.
More deets, pleaseCollect your orders
See another friend. Stay another hour. Get a later train. InPost has got you. Shop from your fave brands online and we’ll have your parcel waiting for you wherever you want it.
Tell me moreSend your Vinted parcels
Sending your parcels has never been easier. You can drop off your parcels wherever works for you!
Get the scoopWhy should I use parcel lockers?
Gone are the days of queuing at the post office during your lunch break. InPost Locker Shops offer you a faster, easier and more convenient way to collect, send and return your parcels when and where it works for you.
No more missed deliveries
Safe & secure
They're eco-friendly
Have questions? Get answers.
All the FAQsOnce your parcel has been delivered to your locker, we’ll send you a notification in our app. We will also send you your collection code and instructions via email and text.
You can pick up your parcel by scanning your QR code or popping in your phone number (remember to leave off the first 0) and collection code. Simple.
You’ll have three days to pick up your parcel once it’s delivered. We’ll send you a reminder when there are 24 hours left – and send it back to the seller if it’s not collected in time.
Returning
Returns parcels should be back with the retailer within 5 working days, safe and sound. But some stores may take a little bit longer to let you know they’ve got it and process your return. Feel free to get in touch with them if you’ve got any questions about your refund.
Sending
If you're sending a parcel to an InPost Locker or Shop then it should arrive within 3 working days. If you're sending a parcel to a home address then it should arrive within 4 working days. You can keep an eye on your parcel's journey using our handy tracking page.
Collecting
Delivery time will vary depending on which store you've bought from. Keep tabs on your parcel's progress by downloading the app.
Nope! You can only put one parcel in one compartment. Each parcel will have its own QR or barcode. If you're sending multiple parcels to different locations, use separate compartments at the locker. Check out our tips on sending multiple parcels here.
You've got three days to grab your parcel. We'll send it back to the seller if it's not collected in time. We’ll send you a reminder when there are 24 hours left.
Any eligible refunds will be retailer-dependent.
Our app now lets you to check locker availability and see what size compartments are free, all before you’ve left the house. If a locker is full it will suggest alternatives near to you. Check our 'Find a locker' section. You can also check live availability on our website, but compartment sizes won't display here.
Nope. We’ll send you a QR code – then you can simply scan it at the locker, drop your parcel off and go. Our courier will add the label when they pick it up.